You keep clients' systems and people working, from hardware and networks to the business applications they use every day. You are often the first person a client reaches when something breaks, and how you handle that moment shapes their trust in ThinqHub.
What you will do
- Respond to support requests and resolve issues across desktops, networks, and accounts.
- Set up and maintain hardware, software, and user access.
- Provide first-line support for the business applications clients rely on.
- Troubleshoot connectivity, email, and printing problems on-site and remotely.
- Log tickets clearly and escalate the ones that need a specialist.
- Walk client users through fixes in plain, patient language.
- Keep asset and access records accurate and up to date.
What you bring
- One or more years in IT support or a help desk role.
- Solid knowledge of Windows, common office software, and basic networking.
- A calm, service-first approach with non-technical users.
- Clear communication and a habit of following through.
- Working English and Arabic for client-facing support.
- Willingness to work on-site and travel to client offices when needed.
Nice to have
- Familiarity with business application support.
- Basic Linux or cloud administration.
- An IT certification such as CompTIA A+ or a Microsoft credential.
Why this role
- You touch the whole stack, building broad, practical IT skills fast.
- You are the trusted face of ThinqHub support with real client contact.
- You have a clear path to grow into infrastructure or specialist tracks.
Based in Cairo, working on-site with client teams and internal staff.